1. Website Ownership and Operation
This website is operated by DNA Organics (“we”, “us”, “our”). The terms “site” or “website” refer to dnaorganics.com. The term “you” refers to the user, visitor, or customer.
2. Eligibility
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
3. Products and Services
All our products are handcrafted in Canada using ingredients responsibly sourced from the U.S. Our products are intended for external use only and are not approved by Health Canada or the FDA to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before using any herbal product, especially during pregnancy, nursing, or if you have a medical condition.
4. No Medical Claims
While our products are inspired by traditional herbal remedies, we make no medical claims. DNA Organics does not provide medical advice, diagnosis, or treatment. Testimonials and product descriptions are for informational purposes only.
5. Ingredient Transparency
All ingredients are listed clearly on product packaging and on our website. Users with sensitivities or allergies should always read the full ingredient list and perform a patch test before use.
6. Order Acceptance and Fulfillment
We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information, suspicion of fraudulent activity, or legal restrictions. Orders are usually processed within 1–2 business days and ship within a maximum of 12 business days.
7. Shipping & Risk of Loss
We are not responsible for lost or delayed packages due to incorrect address information provided by the customer. Once a package is handed to the carrier, risk of loss and title for items pass to the buyer.
8. Returns, Refunds & Exchanges
Due to the nature of skincare products, we can only accept unused and unopened returns within 14 days of delivery. Please contact us before sending any returns. Shipping costs are non-refundable unless the return is due to our error. For full details, see our Return Policy.
9. Pricing & Availability
Prices and product availability are subject to change without notice. We reserve the right to discontinue or limit the sale of any product at any time.
10. Intellectual Property
All content on this website—including product names, branding, packaging designs, text, graphics, logos, and images—is the exclusive property of DNA Organics and is protected under copyright and trademark laws. Unauthorized use is strictly prohibited.
11. User Submissions & Feedback
Any content, comments, or suggestions submitted by users become our property and may be used without limitation or obligation to compensate you. You agree that you will not submit content that is unlawful, abusive, or infringes on third-party rights.
12. Limitation of Liability
To the fullest extent permitted by law, DNA Organics shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of—or inability to use—our products or website, even if we were advised of the possibility of such damages.
13. Disclaimer of Warranties
All products and services are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, regarding the performance or suitability of any product.
14. Prohibited Uses
You may not use our site or services:
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For any unlawful purpose
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To solicit or participate in harmful activity
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To infringe on intellectual property rights
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To spread malware, spam, or misleading information
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To collect data on users without their consent
Violation of this section may result in immediate termination of your access.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or practices. Interactions with third-party sites are at your own risk.
16. Payment Processing
All payments are securely processed through trusted third-party providers. We do not store full credit card information on our servers.
17. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
18. Indemnification
You agree to indemnify, defend, and hold harmless DNA Organics and its affiliates, employees, contractors, and licensors from any claims, damages, liabilities, or legal expenses arising from your breach of these Terms or misuse of our products.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Canada. Any disputes arising from the use of our website or products will be resolved under Canadian law in a competent Canadian court.
20. Modifications to Terms
We may update or change these Terms at any time. Changes will take effect once posted on this page. Continued use of our site or products after such changes constitutes acceptance.
21. Contact Information
For any questions about these Terms, you can contact us via email at:
📧 info@dnaorganics.org
or via our Contact Us page.
